Outsourcing relationships are high value-add, durable and on-going—they are not a one-time only deal. Hiring a provider to set up your technology, or customs broker to clear your shipments, or using a courier company to deliver overnight packages is not outsourcing. Outsourcing relationships are high level, contractual relationships for a fixed period of time, usually measured in years, but they are assumed to be continuous. Portway and it’s clients often work to define the service delivered. There is frequent, often daily, interaction between Portway and it’s clients. Portway’s outsourcing service is customized to the needs of the client.

All of the elements of outsourcing combined are what make it a unique management practice. Portway thinks – and acts – like a partner. In some cases we are given significant managerial discretion for how to deliver the service and who manages the day-to-day delivery of that service. The value Portway creates is based on being a long-term partner who understands the business, can deliver on the requirements of the relationships, and look ahead to how we can better service our clients.

The redefinition of the organization from the outside in continues to gain momentum. It offers enormous potential for achieving unprecedented levels of business performance and shareholder wealth. Understanding these changes, harnessing their power, and applying them to the organization you lead is what Portway does – and we do it better than anyone else.

The bottom line is that organizations both in the U.S. and increasingly around the world are redefining themselves through outsourcing. This transformation of businesses from vertical to virtual is profound and impacts the future success and expectations placed on each and every executive.